AC Transit or Union City Transit Riders

Because of ongoing bugs related to Clipper’s shift to their new system, there are two options to replace a lost Student Transit Pass. Please read carefully. (Do not use the Student Transit Pass application to request a replacement — your application will be denied.)

If you lost a 10-digit Clipper card received before December 2025:

• Tell your site administrator you need a replacement or fill out a help request and select the “I lost my pass” option.
• Because of ongoing issues with Clipper’s new system, if you replace a 10-digit card through Clipper Customer Service in person or by phone, the pass will NOT be loaded automatically. If you do this, you must tell us your card’s new serial number using our help request form so we can add the pass to it.

Your replacement card will be sent to your school within 2-4 weeks.

If you lost a 19-digit Clipper card received in December 2025 or after:

Step 1: Set up an online Clipper account and add your lost card to it. (Skip to Step 2 if you already did this.)

• Register for an online Clipper account. (If you have trouble doing this, please call Clipper Customer Service and tell them you need help setting up your online account: (877) 878-8883; TDD/TTY: 711 or (800) 735-2929).
• Once you’re logged in, select “Add Clipper Card” and input your new 19-digit Clipper card serial number plus the 3-digit CVV. If you don’t know these, ask your site administrator.

Step 2: Report your card lost.

• In your online Clipper account, click on your lost card, then find the “Manage Card” section and click the “Report Card Lost, Stolen, or Damaged” link.
• Select “My card was lost or stolen” and then “Order a replacement card.”
• Youth cards with no cash balance are free to replace. The website still requests a bank card – you can input placeholder information and submit. Adult cards for students ages 19+ cost $3.

Step 3: Confirm your pass is active.

• Your replacement card will be sent to your house within a week, but you can find your new serial number on your online Clipper account within a day or two. If the pass transferred correctly, you’ll see an “EasyPass” listed on the card.
• If you don’t see a pass, fill out a help request, select “I have my pass but it stopped working,” and input your new 19-digit serial number. We’ll add the pass to your card within a week.

IF YOU EXPERIENCE ISSUES: Call Clipper at (877) 878-8883 (TDD/TTY: 711 or (800) 735-2929). After selecting your language, say “Speak with an agent” to talk to a Clipper Customer Service representative. Tell them you lost your Clipper card and are unable to set up an online account. If they’re unable to help you, speak with your site administrator or fill out a help request.

Wheels Riders

Complete a new Student Transit Pass application for your school. Find all applications on the “Apply for a Pass” page. Select “I need to replace my lost pass. (current passholder)” when asked “How can we help you?” Your replacement card will be sent to your school.

• If your school’s application is closed for the summer, fill out a Wheels Summer Help Request. Your replacement card will be sent to the address you provide.
• If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement. Your replacement card will be sent to your home address.