ATTENTION NEW APPLICANTS
Applications for some schools are closed for the summer and will reopen in late July. Check your school’s status on the “Apply for a Pass” page, and (if your application is closed) join the mailing list to be notified when applications reopen.
Applications for some schools are closed for the summer and will reopen in late July. Check your school’s status on the “Apply for a Pass” page, and (if your application is closed) join the mailing list to be notified when applications reopen.
Replace Your Pass
If You Use AC Transit or Union City Transit
Please attempt to replace your card through Clipper by following the steps below. Do not use the Student Transit Pass application to request a replacement — your application will be denied.
- Set up your online account. To report your card lost and request a replacement, you must first call Clipper Customer Service to set up an online account. (If you already did this, skip to the next step.)
- Call Clipper Customer Service at 877-878-8883; open Monday-Friday 7:00 a.m. – 7:00 p.m. and Saturday 7:00 a.m. – 4:00 p.m.
- Dial “2” (even if you know your card number) and then “0” to speak with an operator.
- Say “I need to set up an online account for my Youth Clipper card,” and give the same name, email, phone number, and address you used on your STP application.
- Request a replacement.
- By phone: Once registration is complete, say “I need to replace my Youth Clipper card” and pay the $3 fee.*
- By Clipper app: Log in with the same email address you used on your STP application (unless you updated it to something different when you spoke with the Clipper operator). Find your card number and select “Report Lost or Stolen,” then pay the $3 fee.*
You can also replace your pass in person by visiting the AC Transit & Clipper Customer Service Center at 1600 Franklin St. in downtown Oakland, open Monday to Friday from 8:00 a.m. to 5:00 p.m.
*If you can’t manage the $3 fee, speak with your site administrator or fill out a help request.
If You Use Wheels
- Online: Complete a new Student Transit Pass application. Select “Replace my Student Transit Pass (existing pass holders)” when asked “How can we help you?”
- SUMMER 2025 UPDATE: If your school’s application is closed for the summer, use the STP Summer Request form for replacement and reactivation requests. (This can only be used by students at schools served by Wheels/LAVTA.)
- If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement.
Your replacement card will be sent to your school.
