AC Transit or Union City Transit Riders

Because of ongoing bugs related to Clipper’s shift to their new system, there are two options to replace a lost Student Transit Pass. Please read carefully. (Do not use the Student Transit Pass application to request a replacement — your application will be denied.) You also still have the option to replace your pass in person by visiting the AC Transit & Clipper Customer Service Center at 1600 Franklin St. in downtown Oakland, open Monday to Friday from 8:00 a.m. to 5:00 p.m.

If you lost a 10-digit Clipper card received before December 2025:

• Tell your site administrator you need a replacement.
• If they’re not available, fill out a help request and select the “I lost my pass” option.

Your replacement card will be sent to your school within 2-4 weeks.

If you lost a 19-digit Clipper card received in December 2025 or after:

Step 1: Set up an online Clipper account and add your lost card to it. (Skip to Step 2 if you already did this.)

• Register for an online Clipper account.
• If you get an error doing this, your account may already exist. Try going to the “Log In” page, adding the email address you used when you signed up for the Student Transit Pass, and selecting the “Forgot password” option to reset your password. You can also try registering with a different email address instead.
• Once you’re logged in, select “Add Clipper Card” and input your new 19-digit Clipper card serial number plus the 3-digit CVV. If you don’t know these, ask your site administrator.

Step 2: Report your card lost.

• In your online Clipper account, click on your lost card, then find the “Manage Card” section and click the “Report Card Lost, Stolen, or Damaged” link.
• Select “My card was lost or stolen” and then “Order a replacement card.”
• Youth cards with no cash balance are free to replace. The website still requests a bank card – you can input placeholder information and submit. Adult cards for students ages 19+ cost $3.

Step 3: Tell us your new card number.

• Your replacement card will be sent to your house within a week, but you can find your new serial number on your online Clipper account within a day or two. Fill out a help request, select “I have my pass but it stopped working,” and input your new 19-digit serial number. We’ll add the pass to your card within a week. (Before the pass is added, you won’t receive free bus rides – just 50% off.)
• This extra step is a temporary workaround due to bugs related to the shift to next-generation Clipper.

IF YOU EXPERIENCE ISSUES: Call Clipper at (877) 878-8883 (TDD/TTY: 711 or (800) 735-2929). After selecting your language, say “Speak with an agent” to talk to a Clipper Customer Service representative. Tell them you lost your Clipper card and are unable to set up an online account. If they’re unable to help you, speak with your site administrator or fill out a help request.

Wheels Riders

Online: Complete a new Student Transit Pass application for your school, found on the “Apply for a Pass” page. Select “I need to replace my lost pass. (current passholder)” when asked “How can we help you?” Your replacement card will be sent to your school.

By phone: If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement. Your replacement card will be sent to your home address.

• If you do this option, once you receive your new card, you must fill out a new Student Transit Pass application for your school, found on the “Apply for a Pass” page. Select “I have my pass but it stopped working” and input your new 19-digit serial number so we can add the pass to your card. (Before the pass is added, you won’t receive free bus rides – just 50% off.)  
• This extra step is a temporary workaround due to bugs related to the shift to next-generation Clipper.