If You Use AC Transit or Union City Transit

Please attempt to replace your card through Clipper by following the steps below. Do not use the Student Transit Pass application to request a replacement — your application will be denied.

• Online: If you registered your card, then simply log into your Clipper account and select “Report Lost or Stolen” from the “More Options” menu. You can also do this from the Clipper app.
• Phone: If you didn’t register your card, you must first call Clipper at (877) 878-8883 (TDD/TTY: 711 or (800) 735-2929). You can follow these instructions to speak with a live operator, and you don’t need your card’s serial number, just the email, phone number, and address you used to apply for your Student Transit Pass.
• In-person: Visit the AC Transit & Clipper Customer Service Center at 1600 Franklin St. in downtown Oakland, open Monday to Friday from 8:00 a.m. to 5:00 p.m.

Your replacement card will be sent to your home address. If Clipper Customer Service is unable to help you, please speak with your school’s site administrator, fill out a replacement help request, or contact us.

If You Use Wheels

• Online: Complete a new Student Transit Pass application. Select “Replace my Student Transit Pass (existing pass holders)” when asked “How can we help you?”
  • SUMMER 2025 UPDATE: If your school’s application is closed for the summer, use the STP Summer Request form for replacement and reactivation requests. (This can only be used by students at schools served by Wheels/LAVTA.)
• If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement.

Your replacement card will be sent to your school.