AC Transit or Union City Transit Riders

Because of ongoing bugs related to Clipper’s shift to their new system, there are two options to replace a lost Student Transit Pass. Please read carefully. (Do not use the Student Transit Pass application to request a replacement — your application will be denied.)

If you lost a 10-digit Clipper card received before December 2025:

• Tell your site administrator you need a replacement or fill out our help request form and select the “I lost my pass” option.
• Because of ongoing issues with Clipper’s new system, if you replace a 10-digit card through Clipper Customer Service in person or by phone, the pass will NOT be loaded automatically. If you do this, you must tell us your card’s new serial number using the help request form linked above so we can add the pass to it.

Your replacement card will be sent to your school within 4-6 weeks.

If you lost a 19-digit Clipper card received in December 2025 or after:

• Call Clipper Customer Service at (877) 878-8883.
• After selecting your language, say “Speak with an agent” to talk to a Clipper Customer Service representative.
• Tell the representative you lost your Clipper card and need a replacement. Give them the same information you used when you signed up for the pass so they can find your account (like name, date of birth, phone number, address). If you know your lost Clipper card serial number, you can provide that, too.

Your replacement card will be sent to your house within a week.

You can also get support from Clipper in person at the Customer Service Center, or, if you have access to your online Clipper account, you can report your card lost and request a new one online. If Clipper Customer Service is unable to help you, please fill out our help request form.

Wheels Riders

Complete a new Student Transit Pass application for your school. Find all applications on the “Apply for a Pass” page. Select “I need to replace my lost pass. (current passholder)” when asked “How can we help you?” Your replacement card will be sent to your school.

If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement. Your replacement card will be sent to your home address.