AC Transit or Union City Transit Riders

There are two options to replace a lost AC Transit pass; please read carefully to select the correct one. (Do not use the Student Transit Pass application to request a replacement — your application will be denied.)

If you lost a 10-digit Clipper card received before December 2025:

• Tell your site administrator you need a replacement or fill out our help request form and select the “I lost my pass” option.
• Your replacement card will be sent to your school within 4-6 weeks.

If you lost a 19-digit Clipper card received in December 2025 or after:

• Call Clipper Customer Service at (877) 878-8883.
• After selecting your language, say “Speak with an agent” to talk to a Clipper Customer Service representative.
• Tell the representative you need to register and then replace a lost Clipper card. If you don’t know the number of the card you lost, you can ask your school’s site administrator or contact us. (If Clipper says your card is already registered, great! Then you can just ask for a replacement.)
• Your replacement card will be sent to your house within 5-10 days.

You can also get support from Clipper in person at the Customer Service Center, or, if you have access to your online Clipper account, you can report your card lost and request a new one online. If Clipper Customer Service is unable to help you, please fill out our help request form.

Wheels Riders

Complete a new Student Transit Pass application for your school. Find all applications on the “Apply for a Pass” page. Select “I need to replace my lost pass. (current passholder)” when asked “How can we help you?” Your replacement card will be sent to your school.

If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement. Your replacement card will be sent to your home address.