If You Use AC Transit or Union City Transit

Please attempt to replace your card through Clipper by following the steps below. Your replacement card will be sent to your home address. Do not use the Student Transit Pass application to request a replacement — your application will be denied.

• Set up your online account. To report your card lost and request a replacement, you must first call Clipper Customer Service to set up an online account. (If you already did this, skip to the next step.)
  • Call Clipper Customer Service at 877-878-8883; open Monday-Friday 7:00 a.m. – 7:00 p.m. and Saturday 7:00 a.m. – 4:00 p.m.
  • Dial “2” (even if you know your card number) and then “0” to speak with an operator.
  • Say “I need to set up an online account for my Youth Clipper card,” and give the same name, email, phone number, and address you used on your STP application.
• Request a replacement.
  • By phone: Once registration is complete, say “I need to replace my Youth Clipper card” and pay the $3 fee.*
  • By Clipper app: Log in with the same email address you used on your STP application (unless you updated it to something different when you spoke with the Clipper operator). Find your card number and select “Report Lost or Stolen,” then pay the $3 fee.*
• Tell us your new serial number
  • After you receive your new card, fill out a help request: select “I have my pass but it stopped working” and input your new 19-digit serial number. We’ll add the pass to your card within a week. (Before the pass is added, you won’t receive free bus rides – just 50% off.)  
  • This extra step is a temporary workaround due to bugs related to the shift to next-generation Clipper. 

You can also replace your pass in person by visiting the AC Transit & Clipper Customer Service Center at 1600 Franklin St. in downtown Oakland, open Monday to Friday from 8:00 a.m. to 5:00 p.m.

*If you can’t manage the $3 fee or have trouble getting through to Clipper, speak with your site administrator or fill out a help request.

If You Use Wheels

• Online: Complete a new Student Transit Pass application for your school, found on the “Apply for a Pass” page. Select “I need to replace my lost pass. (current passholder)” when asked “How can we help you?” Your replacement card will be sent to your school.
• By phone: If your lost card had cash loaded onto it, call Clipper Customer Service at (877) 878-8883 for a replacement. Your replacement card will be sent to your home address.
  • If you do this option, once you receive your new card, you must fill out a new Student Transit Pass application for your school, found on the “Apply for a Pass” page. Select “I have my pass but it stopped working” and input your new 19-digit serial number so we can add the pass to your card. (Before the pass is added, you won’t receive free bus rides – just 50% off.)  
  • This extra step is a temporary workaround due to bugs related to the shift to next-generation Clipper.